Customer Testimonials

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DealerRater Jul 27, 2022
 

Great team they have there, always willing to help out and explain matters properly and no funny business. Straight facts. Have gotten 3 cars there already.

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DealerRater Jul 14, 2022
 

Tom, the service advisor was great to deal with and lived up to his word with the timing and completion of the service. The job was done to satisfaction.

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DealerRater Jul 2, 2022
 

A great and easy experience! Helpful and professional staff.that provided an excellent deal. Would buy from Landrover Hanover again.

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DealerRater Jun 23, 2022
 

People were pleasant. Vechile was there longer than we wanted but parts took some time to get. Kept us informed of situation.

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DealerRater Jun 17, 2022
 

Emma and Bruce were a joy to work with and made the car buying process easy and painless!! Highly recommend and will definitely use them again in the future.

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DealerRater Jun 11, 2022
 

In spite of having a very busy service department and waiting for recall parts, Tom managed to get my car back to me as quickly as possible. He also kept in touch so I wasn’t left wondering what was going on. Professional and courteous. A+

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DealerRater May 27, 2022
 

Service was very good. Pricing is extremely expensive. Basic fluid checks and oil and air filter change was over $700.

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DealerRater May 22, 2022
 

Scheduled an appointment for a re-call The staff was great and promptly greeted me and took care of my car, it took the time they said it would and they top of my windshield cleaner and also pumped air to my spare tire. Thank you very much! xxx. Reason why I ordered my second car with them.

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DealerRater May 17, 2022
 

All work was completed in a timely fashion! Always polite and helpful about the car in general

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DealerRater May 7, 2022
 

Took me immediately when I arrived. My car was done sooner than expected. Very professional and knowledgeable.

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DealerRater Apr 15, 2022
 

Everyone nice and explained things thoroughly. They took my car on time. Offered me a ride home but I chose to wait.

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DealerRater Apr 8, 2022
 

Excellent service, we even got a free car wash! ❤️ Very prompt and knowledgeable people, friendly and always willing to help customers & answer any questions related to my vehicle needs

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DealerRater Apr 6, 2022
 

Excellent service and exceptionally professional. My service liaison was helpful and communicative throughout the process

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DealerRater Mar 24, 2022
 

As much as I enjoy my Discovery, it's the service team that excels in efficiency, safety and communication. I always appreciate the candor and sincerity in dealing with Tom and Stephanie. I am always kept up-to-date and they are very considerate of their client's schedules. I appreciate the extra effort at Land Rover Hanover that one rarely finds in other service related industries.

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DealerRater Mar 11, 2022
 

My Service Rep. Tom was excellent. He kept me updated as vehicle was serviced and completed

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DealerRater Mar 9, 2022
 

Service is fast and seamless! Everyone is professional and friendly, very knowledgeable in their field.

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DealerRater Mar 7, 2022
 

Tom from service was helpful. Upon arrival my car was clean and the problems I was having were addressed.

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DealerRater Mar 5, 2022
 

Dave was very easy and good to work with. In these trying times he did everything to make service a pleasant experience

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DealerRater Feb 22, 2022
 

Great Service! Personable staff! Attention to detail. Awesome communication in explaining the service maintenance and details.

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DealerRater Feb 19, 2022
 

very helpful, and efficient , a great group of people , this is my first time financing a car this new & these guys made the experience comfortable.

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DealerRater Feb 16, 2022
 

1st time using LR of Hanover. Took a long time to get a loner appt. Drivers were very polite. Vehicle returned without adding gas and low windshield wiper fluid light on.

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DealerRater Feb 11, 2022
 

Great service by Dave and the team at Landrover. They explained the problem I was having and came up with a plan to fix it

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DealerRater Feb 3, 2022
 

All staff were knowledgeable and very helpful! Great service overall ! Will be back for my next service!

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DealerRater Jan 27, 2022
 

Let me know what needed to be repaired and approximate time to complete work. Finished in time window given and allowed me to stay on schedule. Deeply appreciated.

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DealerRater Jan 15, 2022
 

Tom Falustich was very helpful (as always) in managing my repair and keeping me updated on the progress and timeline. Highly recommend Tom as the go to person in the Hanover Service team.

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DealerRater Jan 13, 2022
 

Quick and easy. From the call to make service appointment, over checkin, and through payment and checkout.

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DealerRater Jan 12, 2022
 

Dealer was great!! Glenn was very professional and helpful. It was the quickest transaction i have ever had at a dealership in my life. The car is exactly what they said it was and is a great deal.

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DealerRater Jan 11, 2022
 

I have a great experience with the dealer and they where every friendly, Respectful and good conversation.

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DealerRater Jan 7, 2022
 

Very friendly Clear communication Clean space Punctual service No problems Not many new cars to look at

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DealerRater Dec 29, 2021
 

Bruce Hughes and everyone I dealt with at Land Rover Hanover were OUTSTANDING and Knowledgeable

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DealerRater Dec 29, 2021
 

The salesman John went over the top to please me. He even removed the tire locks off my car and put them on the new car. He did, not the shop!

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DealerRater Nov 13, 2021
 

Outstanding service advisor kept me informed of when my car would be ready and if there would be a delay

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DealerRater Oct 26, 2021
 

Tom is terrific. He has been my main contact at Range Rover for over 10 years. He gives me great guidance on the care of my vehicle. He goes above and beyond on service.

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DealerRater Oct 19, 2021
 

Car looks like it is brand new and it is three years old. Great detailing

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DealerRater Oct 8, 2021
 

Everyone is friendly and helpful, but communication could be better. I waited over a week for parts, which isn’t necessarily the fault of the dealership. However I didn’t hear from anyone for 5 days - I only learned of delay when I called to inquire, and the need for 2 extra days for installation.

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DealerRater Oct 6, 2021
 

Very responsive, customer oriented, friendly. They hire good knowledgeable people. They also have helped with general questions remotely.

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DealerRater Sep 23, 2021
 

David C. is most responsive and does a great job! The very best Service Department!

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DealerRater Sep 2, 2021
 

Excellent experience. Low pressure sales by Mike Wyganowski and easy closing process with Emma. Everyone was great. And the car quality is phenomenal. Used RRS...but like brand new.

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DealerRater Sep 1, 2021
 

David and the team was great! Everyone is always super friendly, helpful, and informative. They did a great job with this regular service. Always a great visit.

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DealerRater Aug 28, 2021
 

I am so happy to deal with this dealership. They help me a lot to choose a vehicle. Specialty thanks to Jhul & Melvin who help me to made this deal. Just 30 min they deliver me a car. Melvin help me for paper work & all of another stuff .I m just little disappointed on finance on interest charges. otherwise everything perfect service, talk to customer, patience, very polite. Thanks

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DealerRater Aug 26, 2021
 

Tom is the best in the business.Awesome service. Kudos

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DealerRater Aug 3, 2021
 

Thomas always took great care of me as always and Dayanne was very nice and pleasant to deal with she made sure that I had a loaner while my car is at the shop Thomas keeps me updated on the progress of the work on my car and no bad surprise he’s a very honest and straightforward service adviser in my book he’s the best great job Thomas and Dayanne

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DealerRater Jul 13, 2021
 

This Land Rover is Awesome! Service is excellent, honest, and reliable. While on vacation we got a nail in the tire of our vehicle. They were able to replace the entire tire and accept our tire insurance. I waited in the waiting room which was super clean, quiet and comfortable. The manager was awesome. We will be looking to purchase a new vehicle from here in the future. In the event that we ever need service while in the Boston area this is where we will go. Thanks for the great service!

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DealerRater Jun 29, 2021
 

Bruce was great! Very helpful in teaching me features of the vehicle.

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DealerRater May 21, 2021
 

Dave and the rest of the service team were friendly and efficient. They offered to deliver my car back to me, an added service that was greatly appreciated.

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DealerRater Sep 21, 2020
 

Land Rover Hanover provided a zero pressure experience. The deal I saw online for new Range Rover Velar kept getting better when I went in to look at it. $2K more than I expected for my trade and amazing financing options. Sales Manager Michael Feit provided an unbelievable and transparent experience leaving me, maybe for the first car deal in my life, knowing in my heart that I got an incredible deal. The delivery was flawless as well. I couldn’t be happier and will remain a customer of Land Rover Hanover for future cars too. Steve Bird

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DealerRater Jul 28, 2020
 

I was at the dealership on 7/24 dropping off my vehicle for service. It was my first time at this location but I have been at the Land Rover in Peabody multiple times. Although my first impression was not so pleasant. Joseph Anselmo reached out to me and was able to explain the current situation. He is very knowledgeable and polite. He kept me at ease and demonstrated his customer service experience throughout our call.

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DealerRater Jun 8, 2020
 

Dave Camp always provides 5 star service. He provides great customer care and is communicates throughout the process, which is very helpful. I never have a question about the service that I receive.

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DealerRater May 7, 2020
 

I had a great experience dealing with Everyone at this dealership Dave my service advisor was excellent in taking care of my concerns about my Range Rover and keeps me updated on the process while my car was in the service department for repairs and everything was done in a timely manner the service coordinator Dayanne went above and beyond to make sure that I had a loaner to drive while my Range was in the shop well done Guys Fantastic team work!

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DealerRater Apr 4, 2020
 

This dealership provides wonderful customer service and I would highly recommend them to anyone in need of Range Rover service. Diane and Tom have always been extremely friendly and responsive.

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DealerRater Apr 3, 2020
 

I came in to get my 2nd remote programmed for my vehicle. 30 minutes later I was out the door! Quick service. Thank You! Yes

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DealerRater Apr 1, 2020
 

Fast, efficient service. They took me right in when I was having an issue with my battery. They even drove my car home to me.

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DealerRater Mar 19, 2020
 

Squeezed my car in for service . Always helpful and great to deal with, highly recommend!. Will be getting a new car soon and will definitely buy from them!

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DealerRater Feb 23, 2020
 

Never thought car buying could be such a great experience. Land Rover Hanover is a Prime Motor Group and it was because of the Prime radio commercials I heard with Dave Rosenberg that I wanted to buy a car from a Prime Motor Group. They made it fair and simple for me.

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DealerRater Feb 18, 2020
 

Tom was very efficient car was ready when he told me and overall great experience. Windshield needed to be replaced and calibrated went easily and well.

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DealerRater Feb 14, 2020
 

Good people at this dealership, particularly Tom the Service Advisor. Tom is Always helpful, thorough and flexible when my RR needs attention. Knows a good deal about Land Rovers.

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DealerRater Feb 13, 2020
 

Tom is always willing to go the extra mile to help us. He is and has been an exceptional service agent for the many years we’ve been going to this dealership.

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DealerRater Feb 4, 2020
 

Jhul was great, very nice and knew his stuff. Car looked amazing, ran great. Tires were very worn though and they wouldn’t replace them.

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DealerRater Feb 1, 2020
 

Recently bought a vehicle from here, and I am very happy with this dealership. Super easy to deal with from beginning to end. Definitely the best experience I’ve ever had with a dealership. I would absolutely recommend them and would use them again.

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DealerRater Jan 31, 2020
 

The dealership is quiet, clean and very professional. Very nice people who know their products very well. Not pushy and very respectful of your time

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DealerRater Jan 16, 2020
 

Professional service and advise on repairs. Tom has been a trusted advisor for many years. Always helpful and responsive on questions and deliverables as to my cars status.

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DealerRater Jan 12, 2020
 

Great dealership and people to work with, it was a great experience! It was nice to work with a smaller dealership and we were treated great, thanks again!

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DealerRater Dec 19, 2019
 

I could not be happier with my Land Rover Evoke and the purchasing process. Glen, Mike and Matt are wonderful to deal with. The showroom is immaculate and they are dedicated to world class service. What a great Team. You will not be disappointed with Land Rover Hanover.

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DealerRater Dec 18, 2019
 

I went in to Land Rover Hanover for a snow tire change over and service. The service department was quick and very helpful. Awesome job service team!

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DealerRater Dec 18, 2019
 

A+ Best buying experience ever! Mike, John and Glen worked as a team to make it effortless for me, more retailers regardless of genre could take a lesson in customer satisfaction from them. Bob T. Hanover

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DealerRater Dec 16, 2019
 

Dropped car off for last service under warranty and the crew went through everything. Tom was great. Spent extra time on elusive problems and dropped the car at my workshop.

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DealerRater Dec 15, 2019
 

This dealership was very responsive toward my needs as to a certified used vehicle The manager mike Mckinley was more than helpful as was salesperson Glynn Pesutti and finance john The whole process was exceptional and all persons were very understanding

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DealerRater Dec 14, 2019
 

Vehicle delivered on time with proper fix. Service and sales reps were attentive, professional and courteous. Dealership was well-stocked with new vehicles and my vehicle was very clean when picked up.

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DealerRater Dec 7, 2019
 

Fast courteous service, very respectful even when describing maintenance issues or requirements. Always greets you smile. Wait time was reasonable and pricing was market compatible.

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DealerRater Dec 6, 2019
 

Love my dealership. They are friendly and always try to help me. The service team dioesnt try to sell me repairs that i dont need. The place is also clean and inviting and i appreciate that.

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DealerRater Dec 5, 2019
 

Great service department. Car was done in one day and they even cleaned my car for me! I was worried about an engine light and they told me it was from an unscrewed gas cap and told me to hold off. Sure enough that was the problem and they didn’t just have me come in to make money! You guys are the best! Great body work on my broken mirror as well!

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DealerRater Dec 2, 2019
 

The service is amazing. Although they were extremely busy they still found time to accommodate my vehicle during an emergency. I live an hour away but will continue to use this as my reliable dealer whereas I know I’m in great hands. The genuine care provided by Tom in his team meets my standards and more.

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DealerRater Dec 1, 2019
 

As always, they are both professional and courteous. They make bringing in my car as easy as possible. They are accommodating to my busy schedule.

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DealerRater Dec 1, 2019
 

Great service from David. Came in same day to replace a door handle cover that fell off on my range rover sport. Was in and out in 20 minutes. Always able to assist and very knowledgeable.

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DealerRater Nov 27, 2019
 

At the dealership, I thought that Paul and John were both professional, friendly, and very accommodating. It really was a great experience overall! Much appreciated!

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DealerRater Nov 27, 2019
 

I have owned 5 Range Rovers from Land Rover Hanover and they are awesome with their Service Department. They are timely and explain the work before they perform it. The one thing that I wish was better is when requesting a loaner for the day you could make an appointment sooner.

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DealerRater Nov 23, 2019
 

Tom took care of me very well, was able to get loaner and return by 645pm. However was a bit surprised to see a coupon for service (exactly what I did) arrive in mail *the next day* after I paid a premium for the service plan. Bad luck I guess!

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DealerRater Nov 23, 2019
 

This was the smoothest service appointment I’ve ever had. Great service and even better experience. Very convenient and I’ll be back soon. Thank you !

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DealerRater Oct 31, 2019
 

Dear ownership of Hanover Land Rover: Everyone there is a tribute and fine example of elite customer service The ownership should be proud of their team. Thanks again.

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DealerRater Oct 28, 2019
 

Bruce Hughes was fantastic to work with! Nothing but excellent things to report about our transaction from start to finish! He was prompt, knowledgeable and efficient.

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DealerRater Oct 27, 2019
 

It was great Hanover was the best dealership I went to Norwood but found Hanover more inviting also they gave me a better deal. Glad to own a Range Rover

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DealerRater Oct 24, 2019
 

Very helpful on the phone and at the dealership! Very responsive, informative and accommodating. They communicate very well about issues that arise and provide all options available.

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DealerRater Oct 23, 2019
 

The salesperson was great. As soon as I walked in all of my expectations were met. Questions were answered an pricing was handled very professionally

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DealerRater Oct 23, 2019
 

Car was serviced in a timely manner Loaner car available Car cleaned at pick up Tom was excellent to deal with Test drove 2 cars with Dave in sales and he was very informative

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DealerRater Oct 15, 2019
 

Great experience with David at Land Rover Hanover. He provided me all necessary information and even had my car back to me the same day!

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DealerRater Oct 8, 2019
 

Great Experience! Inquired over the website and they had the car ready to test drive when I arrived! Bruce (Sales Guide) was amazing... great conversation, No pressure and understood our needs. Communication after purchase was consistent and made sure that the vehicle was ready when I could get back to pick up! Thanks Bruce for for amazing customer service! Shout out to Jhul, Glen, John, Michael and Mike (detail came out great!)! Love my new Jeep!

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DealerRater Oct 8, 2019
 

They took care of everything. Had a small problem after my initial service but they resolve everything to my satisfaction. Nice dealership and very friendly

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DealerRater Oct 8, 2019
 

The definition of exceptional service and my car was spotless clean at pick up. There’s a reason I drive from the north shore just to bring my car to this location!

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DealerRater Oct 6, 2019
 

Great service... Always treated well. I love to see the new cars in the waiting area. It gives me something to look forward to when my lease is up.

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DealerRater Oct 2, 2019
 

Tom Faulstich has been handling service on my vehicle for a number of years. He’s always very professional and communicative. Maybe the best service manager at a car dealership that I’ve ever worked with. He always puts the customer first.

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